Eligibility for Returns & Exchanges
- Items must be returned within 30 days of purchase.
- Products must be unused, unworn, and in their original packaging with tags attached.
- Custom or personalized items cannot be returned or exchanged.
How to Process Return or Exchange
- Contact our customer support team at rosorouk@gmail.com to initiate a return or exchange.
- Once approved, we will provide you with instructions on how to ship the item(s) back to us.
- Upon receiving and inspecting the item(s), we will process your return or exchange within 5 business days.
Refunds
- If your return is approved, a refund will be issued to your original payment method within 5-7 business days.
- If you have any questions, please feel free to contact our team at rosorouk@gmail.com
